Public Service Strategic Plan 2024 – 2027
Strategic Plan at a Glance
An Operational Plan for the Public Service
- Our VISION is for “A future-forward Government for the people of Bermuda”
- Our MISSION is “To enhance the lives of the people of Bermuda”
- Our CORE VALUES are to be Customer Centric, Future-Focused, and Promote Prosperity in
everything we do.
Current State
Opportunity Awaits
In recent years, the public service has delivered government priorities despite significant challenges including austerity, the pandemic and the 2023 cyber-attack. We can now build on this foundation and apply lessons learned to transform the public service into what Bermuda deserves. The Bermuda Public Service Strategic Plan 2024 – 2027 sets the operational priorities for continuous improvement of public services.
Building on Successes
The Strategic Plan builds on the achievements of the Government Reform Plan 2019-2023, including strengthened capacity and capability in the Service. Although the Plan did not achieve all its goals, it successfully laid the groundwork with several key initiatives.
Creating a Public Service to be Proud of
The Government Reform Plan 2019 – 2023 remains relevant, having started the transformation of Bermuda’s Public Service for the 21st century. This journey must be completed. Identified gaps have shaped the new Strategic Plan 2024 – 2027, which builds on past successes and lessons learned.
Joining the Digital Revolution
A key focus for the next period is digital transformation, seen as a catalyst to enhance effectiveness and efficiency. The Plan aims to leverage technology to benefit both the public and employees by closing resource gaps.
Making it Happen
This Plan will be implemented over the coming three years, until December 2027.
Action items will be incorporated into Ministry and Department Business Plans and in individual employee annual performance objectives.
The Public Service Leadership will make it happen.
Activities will be funded from operational budgets.
The Service will be kept informed. Communication will be a core part of implementation.
Making a Difference
We will measure our progress and achievement through annual monitoring and reporting within the public service:
- Number of new services digitized
- Customer satisfaction surveys
- Public perception surveys
- Employee Feedback surveys